ISO 9001

Glassflake is proud to have achieved ISO 9001, the globally recognized standard for quality management. It helps organizations of all sizes and sectors to improve their performance, meet customer expectations and demonstrate their commitment to quality. Its requirements define how to establish, implement, maintain, and continually improve a quality management system (QMS).

Implementing ISO 9001 means your organization has put in place effective processes and trained staff to deliver flawless products or services time after time. Get in touch to find out more.

ISO 9001 is an international standard for quality management systems (QMS), published by the International Organization for Standardization (ISO). It provides a structured framework for organizations to ensure that they consistently meet customer and regulatory requirements, aiming to improve customer satisfaction and organizational efficiency. ISO 9001 is part of the larger ISO 9000 family, which focuses on various aspects of quality management.

Key Aspects of ISO 9001

1. Customer Focus: Ensures that meeting customer needs and enhancing satisfaction are at the forefront of operations.
2. Leadership: Requires commitment from top management to foster a unified purpose and direction.
3. Engagement of People: Encourages employee involvement at all levels to enhance productivity and quality.
4. Process Approach: Promotes consistent, efficient processes, considering all interconnected steps in the workflow.
5. Improvement: Focuses on continuous improvement as a means to increase performance and efficiency.
6. Evidence-Based Decision Making: Requires the use of data and evidence for sound decision-making.
7. Relationship Management: Emphasizes the importance of managing relationships with suppliers, partners, and stakeholders.

Benefits of ISO 9001 Certification

• Quality Assurance: Ensures consistent quality, which can lead to increased trust from customers and stakeholders.
• Process Efficiency: Streamlines processes, often reducing waste and increasing efficiency.
• Competitive Advantage: Demonstrates a commitment to quality, which can improve reputation and open doors to new business opportunities.
• Customer Satisfaction: Enhances customer satisfaction through improved quality and service.
• Regulatory Compliance: Helps organizations meet regulatory requirements effectively.

ISO 9001 Certification Process

Certification to ISO 9001 is voluntary and is usually sought by organizations that want to demonstrate their commitment to quality. The certification process involves:

1. Gap Analysis: An assessment to identify any gaps between current practices and ISO 9001 requirements.
2. QMS Implementation: Developing or adjusting processes, policies, and procedures to meet ISO 9001 standards.
3. Internal Audit: An internal review of the QMS to ensure compliance before the external audit.
4. Certification Audit: An external audit by a certified body to verify compliance with ISO 9001 standards.

The current version of ISO 9001, as of this writing, is ISO 9001:2015, which emphasizes risk-based thinking, a process approach, and greater flexibility in documentation.

Morgan Sissons

Sales Coordinator at Glassflake Ltd | + posts

Morgan joined the Glassflake Team in 2021, combining his interest in chemistry and sales, as Sales Coordinator. Morgan’s is extremely well versed in our glassflake technology and passionate about communicating relevant information and supporting new and existing clients.

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